Your first resource for technical support is found in the available documentation, including the Knowledge Base and the Drivers & Interfacing Manual, both accessed from the toolbar in the QINSy Console. Experience has taught us that these are underutilized resources containing answers to most questions asked.
If you need further help with technical questions please contact our technical support staff. Typically you will be asked to send in the template database (survey configuration) file you are using so that our support staff can quickly familiarize themselves with your survey set up, and so assist you better. You may also be asked to send in a small database file containing acquired raw data.
All support issues are logged in a database, and each is assigned a unique identifying number that our support staff will add to the subject line of any communications with you. Please help our support staff track your particular issue by using this identifying number in all subsequent communications.
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