Technical Support 
Your first resource for technical support is found in the available documentation, including the Knowledge Base and the Drivers & Interfacing Manual, both accessed from the toolbar in the QINSy Console. Experience has taught us that these are underutilized resources containing answers to most questions asked.
If you need further help with technical questions please contact our technical support staff via email, by Skype or by telephone. Typically you will be asked to send in the template database (survey configuration) file you are using so that our support staff can quickly familiarize themselves with your survey set up, and so assist you better. You may also be asked to send in a small database file containing acquired raw data.
All support issues are logged in a database, and each is assigned a unique identifying number that our support staff will add to the subject line of any communications with you. Please help our support staff track your particular issue by using this identifying number in all subsequent communications.
Contact
In case you cannot find your answer, you need feedback, have a technical support question, or simply if you have suggestions to improve the software, please contact our Support Department:
 | The Dutch office will be closed on the 17th and 28th of May, due to public holidays. |
telephone
Central European Time (Europe)
Monday-Friday from 0800 till 1700 dial +31 (0)30 6941 220
Monday-Friday from 1600 till 2400 dial +1 (281) 398-8800
Mountain Standard Time (North America)
Monday-Friday from 0000 till 0900 dial +31 (0)30 6941 220
Monday-Friday from 0800 till 1700 dial +1 (281) 398-8800
Netherlands : support@qps.nl
Houston : support@qps-us.com
skype
The support department in the Netherlands can also be contacted by Skype
skype name : support.qps
teamviewer
The Support Department can also assist you via TeamViewer. Download TeamViewer and call the Support Department for further instructions
