Your first resource for technical support is found in the available documentation, including the Knowledge Base and the Drivers & Interfacing Manual, both accessed from the toolbar in the QINSy Console. Experience has taught us that these are underutilized resources containing answers to most questions asked.
If you need further help with technical questions please contact our technical support staff. Typically you will be asked to send in the template database (survey configuration) file you are using so that our support staff can quickly familiarize themselves with your survey set up, and so assist you better. You may also be asked to send in a small database file containing acquired raw data.
All support issues are logged in a database, and each is assigned a unique identifying number that our support staff will add to the subject line of any communications with you. Please help our support staff track your particular issue by using this identifying number in all subsequent communications.
In case you cannot find your answer, you need feedback, have a technical support question, or simply if you have suggestions to improve the software, please contact our Support Department:
Support Ticket System
Use our Support Ticket System to report your questions, bugs and feedback with QPS software products. To access the Support Ticket System requires registration and in return you will receive a Username and Password. Once logged in, you will be able to add new support tickets, monitor your existing support tickets and those created by other staff of your organisation. Our support ticket system will automatically send an update by email in case of a change to a support ticket. More information on the QPS Support Ticket System can be found here.
Central European Time (Europe)
Monday-Friday from 0800 till 1700 dial +31 (0)30 6941 220
Monday-Friday from 1400 till 2300 dial +1 603 431 1773
Eastern Daylight Time (North America)
Monday-Friday from 0200 till 1100 dial +31 (0)30 6941 220
Monday-Friday from 0800 till 1700 dial +1 603 431 1773
The Support Department can also assist you via TeamViewer. Download TeamViewer and call the Support Department for further instructions
Please use the QPS Support Ticket System